Q: How can you offer such incredible prices on your pool tables and all your other products!
A: Pool Tables Direct is the only factory direct online source from the largest manufacturer of pool tables and game room furniture in the world. As opposed to large traditional retailers, who drastically mark up the price of their merchandise to cover high overhead and business expenses on their stores, we offer factory direct overstock inventory at dealer wholesale prices. We offer the best pricing in the industry for three reasons:
a) As the largest online source of pool tables in the country, we deal in volume and pass the savings on to you.
b)As an Internet-focused business, we don't have to subsidize the heavy costs of large showrooms and other "brick-and-mortar" expenses that traditional business do.
c)Via our partnerships and strong industry reputation, we are able to acquire overstock factory direct when large retailers change or alter their orders. These overstock specials come at extremely reduced prices, and again, we pass these savings on to you.
More reasons why we are so competitively priced!
Pool Table Cost / Accessory Cost / Cloth Cost - PoolTables-Direct.com is actually owned by The Greenleaf Billiards Company. So this is a true factory-direct business. As such, our costs are rock-bottom and we pass those savings onto our customers. As for accessories and cloth - we purchase in huge quantities and are able to keep our costs low by doing this.
Transit Costs - We have used our large volume of sales and shipments to negotiate the industry's lowest shipping rates... in turn; we pass those savings onto our customers through lower prices.
Extremely low operating costs - All our products are stocked to the roof in our central Dallas or Los Angeles warehouse. By locating a facility in the middle of the country, we're able to efficiently handle shipping products anywhere in America. We use the most advanced (and cost-saving) Voice-Over-IP phone systems and operation management systems. We believe that a well-trained, well-paid employee is worth their weight in gold (in terms of quality customer service and error-free order management). So we draw the line at saving money by having some foreign call-center employee answering your call - when you call us up, you'll be talking to a friendly and knowledgeable American pool player who likely has one of our pool tables in their home.
The bottom line: You are not missing anything - you've simply found America's #1 source of top-quality billiard tables and a company that really knows the balance between great service and great prices.
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Q: I saw an incredible special on a pool table on your home page. Do I need to act quickly to get that price?
A:
The opportunity to purchase these pool tables direct from the manufacturer is a rare occurrence, so if you are lucky enough to see a table you like, ACT QUICKLY! THESE TABLES LITERALLY SELL WHILE WE SLEEP.
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Q: When will my order arrive?
A: The answer depends on the model and whether it’s an in-stock pool table or custom manufactured. Each pool table should have a description of when it is supposed to ship. In general, shipping takes 1-2 weeks and installation can take another week. The average time frame from moment of order to delivery is 8 business days and installation usually takes place 2-4 days later. If you have a specific deadline to meet, call us after you order and we can do our best to make sure it's installed in time.
For non-pool table orders we ship via UPS ground and you can expect delivery around 1 week after the order has been placed.
Promotional items, such as free billiard lights, will arrive several weeks after your pool table arrives.
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Q: What can I expect at delivery? Do I need to have a friend present?
A: Don't Worry, when the pool table gets into town, you'll get a phone call from the shipping company to setup a delivery appointment.. Each pool table weighs 1000 lbs and, depending on what options you chose during checkout, you may need several friends or none at all. Our standard free shipping will have yoru pool table delivered via tractor-trailer and you will need 2-4 friends available to bring the pool table and slate down from the bed of the truck. For an additional $99 the truck will come equipped with a special mechanical platform called a ‘liftgate’. The driver will lower the product to the ground and roll it to an easily accessible area such as a porch or garage. During a “White Glove” delivery, a two-man crew will arrive in a tractor-trailer to help unload and bring the pool table into your home. They will then uncrate the shipment, unpack the items and remove all packing materials and crating lumber. You won't have to lift a finger.
ATTENTION:
1. If you miss your delivery appointment, you will have to pay for the freight company to make another delivery attempt. This usually costs between $75 and $150..
2. If you see any type of damage be sure to notate it on the form that the deliverymen will have you sign. If possible, take digital photos of any problems. Unlike our competition we won't make you go through the 60+ day process of making a claim. If something is damaged or needs replacement - we'll handle the situation immediately and we'll deal with the freight company later on our own time.
3. If your house is not accessible by an 18-wheeler, simply let our drivers know when they call to set a delivery appointment. We'll then place the pool table on a smaller truck. WE DO NOT CHARGE EXTRA FOR THIS SERVICE.
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Q. Is everything shipped together?
A:Yes and No. When ordering a pool table, all the components of the pool table are usually shipped together (pool table, accessories, cloth and slate). Depending on what options you've selected, the accessories and/or cloth may be shipped separately via UPS.
If you have ordered additional items from other areas of our website (i.e. cue racks, pub tables, etc.) those items will ship directly from our distributor via UPS or FedEx.
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Q. How is the pool table packaged? How heavy is it? What’s the largest piece?
A: For most orders, your pool table is loaded onto a heavy-duty pallet and each piece of slate is inspected and packaged in our exclusive custom-designed corrugated sleeve. The protected slate is then layered on top of the shipment. The cloth and accessory kit will either be inside the crate or packaged separately and included in the shipment. We then secure everything with metal or plastic banding and industrial shrink-wrapping. The total weight is around 1000 lbs.
The largest part of a pool table is the pre-assembled body and support beams. The average dimensions for an 8 foot table is approx 3’6” x 7’ x 16”. It is possible for a single able-bodied adult to maneuver the frame but it’s much easier with two people. If planning to lift the slate, a helper is strongly recommended to help lift each 200lb piece.
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Q: Where will you ship to?
A:
Shipping is free within the Continental United States, excluding Hawaii and Alaska. We currently do not ship outside of the U.S. Call us if you live in Hawaii or Alaska for a custom shipping quote.
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Q: What is “White Glove” Delivery?
A: Most complaints within the pool table industry are related to the shipping and delivery of the pool table itself. We are proud to be one of the only companies that offer white-glove delivery at no additional charge. Instead of leaving the pool table on the curb or in your garage, our two- man delivery teams will unload the shipment, uncrate it and bring each piece into the room of your choice. They then remove the crating and packaging materials and dispose of them (saving you the cost and inconvenience of hauling it to the dump yourself).
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Q: What if I live in a very remote area, or have extremely limited access to my residence that might make it difficult for a truck to access? Can I still order a table from you?
A:Yes you can. However please be sure to call us after placing your order so that your situation is notated in our system.
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Q: Can I install the table myself?
A: Yes, you can install the table yourself, though we highly recommend having a professional installer set up the table for you. Installing a pool table is more complicated than you would expect. You must properly level it, install the felt, seal the seams, etc.. At only $349, our professional installation service is a great value.
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Q: Do you have an installation manual for your pool tables?
A: Yes. It can be purchased for $28. Keep in mind that a self-installation - even with the manual - is the cause of countless headaches for customers who choose this route.
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Q: How long does installation take?
A: Installation usually takes 2-5 hours.
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Q: What is the recommended room size?
A: Click the following link to see our pool table Room Size Chart.
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Q: How long will my pool table last?
A: All pool tables sold on this website are heirloom-quality and are designed and crafted in a way which will allow your family to treasure them and pass them down through the generations.
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Q: Tell me about your lifetime warranty
A: Click the following link to learn about the Greenleaf Billiards Lifetime Warranty
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Q: Who will you use to install my pool table?
A: Installation services are provided by AmeriRec - America’s #1 Home Recreation Installation and Service Network. This exclusive service is only made available to authorized retailers whose products meet their strict quality control standards. We are proud to be the only online pool table retailer to be approved by AmeriRec.
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Q: Can I supply my own felt?
A:
Yes. Just make sure you have it ready for the installer.
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Q: Can I get felt or finish samples?
A: We have BASIC felt samples available and would be happy to mail some out to you for FREE. Simply call us up and tell us where to send them. We do not currently offer finish samples but have done our best to provide accurate depictions of wood stains on our website.
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Q: Can I see one of your pool tables in person?
A:
Unless you live near Dallas, TX or you have a friend who already purchased a pool table from us, there is no way to see a pool table. We have a very strict privacy policy and would never ask a customer to allow a stranger into their home.
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Q: When is my credit card charged?
A: Your card is charged when a tracking number has been assigned to your shipment.
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Q: I don’t want to pay with a credit card, do you accept other methods of payment?
A:
Yes. We accept PayPal, Checks and even offer a 1 Year 0-payment 0-interest financing program.
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Q. How does your financing program work?
A: If you get approved for our 1-Year No-Payment & 0% Interest financing program you will receive an Ultimate Game Room Company store charge card in the mail. This card functions like a regular charge card and you will begin to receive monthly account statements. If you would like to use your card prior to it’s arrival, simply call us directly to place your order. There is no annual fee and as long as you pay off the full balance within 12 months, there will be absolutely no fees or interest charges. Call us if you have any further questions.
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Q: Are there any hidden charges or fees?
A: No there are no hidden charges or fees. If any extra charges are applicable we will let you know
way in advance.
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Q: Can I cancel my order? What is your return policy?
A: Yes, however there is an order restock/administration fee and possibly shipping & installer charges. If you cancel the order before your pool table has shipped, we will assess a 10% administration and restocking fee. If you cancel after shipping, you will be responsible for our outbound and inbound shipping costs plus any fees charged by the installation company.
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Q. What happens if it arrives damaged?
A:If anything is damaged, simply refuse that damaged piece. The shipping company will notify us of the refused part and we will immediately ship a replacement piece out to you at no additional cost. There is no drawn-out claim process to go through. Due to our insistence on white-glove delivery and our use of special packaging, we’re proud to have one of the lowest damage rates in the industry.
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Q: What if I plan to move?
A: Your original purchase included LIFETIME ACCESS to the AmeriRec Network. Simply call us a month before you plan to move and we’ll put you in contact with the right service providers.
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Q: Which company operates your website?
A:
Pool Tables Direct (www.pooltablesdirect.com) is operated by The Ultimate Game Room Company Inc. (UGR) This Colorado-based corporation was created from a series of mergers and acquisitions. UGR purchased The Greenleaf Billiard Mfg. Company after successfully distributing Greenleaf’s line of pool tables for many years. While many high-end billiard companies have languished following the flood of cheaply-made imported tables, Greenleaf Billiards has thrived under the careful guidance of UGR management and their focus on selling directly to consumers via websites such as Pool Tables Direct.
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Q: Are you a member of the Billiard Congress of America?
A:
Yes,
We are an authorized member of the Billiard Congress of America which is the regulating body for the billiard industry.
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